Episode Summary 

When a potential client comes to your website, what do they see? Are you talking about you and all the things you know and offer? It’s so easy to talk about yourself too much. You feel the need to explain your services, your story, your background experience, etc.

But that’s not what people want to see or read when they land at your website or social media pages.  

We get it, as a business you feel like it’s your job to talk about yourself so others understand your credentials and why you could be a great fit for them…but the harsh truth is – no one cares!

What’s more important is getting down to the nitty-gritty psychology of your client. Address The Pains That Your Audience Is Experiencing instead of defining yourself and your services. Meaning, talk about the problems your potential client is having and how YOU can SOLVE those problems for them. Get emotional.

Describe a transformation: the solution to their problem from their perspective. That’s where you want to spend 80% of your efforts in your marketing.

• Think about yourself when you’re hiring someone or buying something.  
• What are your habits?
• What are you looking for in your research?
  • Immediate solutions, vetted opinions, testimony, brand value

Be a resource to nurture your audience. The only way to nurture a lead into a client is by engaging with them and providing value. You need to have something that your potential clients want. You might think that people want your product or service, but more often than not, what people really want is WHAT your product or service can provide them.

Landscaping Example:

People don’t wake up wanting to hire a landscaper, they wake up wanting a beautiful yard. Spend your time describing your client’s problem yard. Use your knowledge to become a trusted advisor on the topic of landscaping and how if they hire you they’ll spend more time with their family and less time mowing the lawn.

Wedding Example:

Brides don’t have the desire to hire a hairdresser, they just want to look good for the wedding.  

This kind of thinking is really powerful because oftentimes your potential clients don’t even know to look for your services.  They are just living their lives and find themselves needing a solution…market the SOLUTION, not a general list of what you offer.

So, think about the marketing and content you’ve been making and ask yourself…Am I just talking about myself here? If the answer is YES, it’s time to flip the script and re-work your marketing messaging.

These are the things you should be utilizing in your marketing to really connect and engage with your audience.  Think of how you can provide value for your potential clients and speak to the things they care about – themselves. 

We like to keep a Google Doc with these ideas on it so that whenever it’s time to write some marketing content, we can refer back and double-check that we aren’t just spending all our time talking about ourselves.  Hopefully this is something that you can all start to implement in your own marketing to make it a little more effective and a lot more engaging for your audience!

Quick-Wins

1. Start by listing the BENEFITS your potential clients would enjoy if they hired you or bought your product/service.  
2. List the CHALLENGES you help your clients solve.  
3. Think of the PAIN that causes your potential clients to look for your service. 
4. Think of what your potential clients might be SAYING or THINKING.

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Recommended Resources 

VIDEO: Why You Need A Brand Guide
BNI

The post Quick-Win Episode 8: Stop Talking About Yourself appeared first on Learn It - Do It.

Episode Summary 

I know what you’re thinking; “Never finish your To-Do list is bad advice.”  But hear us out!  You always need to have something on your list to keep you moving forward. If you have completed everything on your list and have nothing left to do, this means you aren’t working towards anything.

In order to be successful in your business, it’s extremely important to eliminate stress, be efficient, and make sure you are always moving towards your goals. We’ve noticed that things that generate a lot of stress for self-employed business owners are often related to their To-Do lists.  

Three common To DO list stressors business owners struggle with are:

1. Unrealistic To-Do lists
2. Not knowing what to do next
3. The “Getting Ahead” Myth

How to Overcome Stress from Unrealistic To-Do Lists

We’ve all been guilty of creating To-Do lists that go on forever and are impossible to complete. We think that writing everything down on an epic list is the perfect way to relieve the stress we have of keeping everything in our heads.  The reality is, these impossible To-Do lists end up adding to our stress because they are impossible to complete!  This means we end every day with a never-ending list of things we didn’t get done and it’s deflating.

The way to fix this problem is to focus on making different To-Do lists.  Your Daily To-Do list should only include tasks that you can actually complete that day.  Force yourself to really consider how long something will take you to complete and make sure you are breaking down your tasks into their smallest form so you can easily check things off as you go.  It’s not helpful to have giant tasks on your To-Do list that require multiple steps.  This means that as you complete each step you have nothing to check off so it never feels like you are making progress.  This can lead to stress!  After focusing on your daily To-Do lists, think about breaking things down into different categories and making different lists to work off of.

Tips on Making Different To-Do Lists:

• Weekly Tasks

These are things that have to be done no matter what, like housekeeping.  It’s not exciting but it’s got to be done.

• Client Tasks

These will constantly change as weeks go by, but if you’ve got a good client workflow process and a project management system in place, it should be simple to manage.

• Internal Business Tasks

Any time an idea pops into your head of something that you want to do or SHOULD do for your business, you need to write it down.  Not on a sticky note, but in an organized place for your business tasks.

How to Overcome Stress from Not Knowing What to Do Next

When you don’t know what you should be doing for your business or your current clients/projects this can be really stressful.  We use WRIKE to manage our projects and when we come up with things that need to be done, we create the task and keep it in a folder that we can pull from when we begin to make our next week’s agenda.  Think of this as your “Backlog” that you can pull from whenever you aren’t sure what to do next or you have extra time.  Believe me, when you properly plan a daily To-Do list, you’ll sometimes have “extra time” and this Backlog will come in really handy to keep things moving forward and avoid time-wasting.

If you have nothing on your list to do, it’s impossible to keep moving forward. For example, I like to always be reading a book so I keep a list of potential books that I can always pull from.  A few months ago, I finished the book I was reading and realized that I didn’t have any more books on my Reading Wish List, and before I knew it an entire week had gone by without me reading!

How to Overcome Stress from The “Getting Ahead” Myth

I used to work tirelessly in my business to try and get EVERYTHING done so I could get ahead and relax.  The reality is, it is impossible to “Get Ahead.”  Think about it,  if I ever actually finished EVERYTHING that needed to be done for our business, it would be the day we were no longer in business.  Finishing your To-Do list means you are out of business. 

There is always client work to do, bookkeeping, business development, organization, etc.  If you actually finished everything, it would be because you had no work and no money coming in and effectively, NO BUSINESS.

Quick-Wins:

1. Organize your To-Do lists into different categories
2. Make realistic daily To-Do lists
3. Create a “Backlog” list with tasks you can pull from when needed
4. Forget about trying to get ahead and focus on always moving forward

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses. 

Recommended Resources 

Wrike Project Management

The post Quick-Win Episode 7: Never Finish Your To-Do List appeared first on Learn It - Do It.

In this video I describe what batching tasks is and I give you examples of how to apply batching to your daily routine in your small business. What exactly does “Batching Tasks” mean? It’s the act of organizing your tasks into categories to improve efficiency, production, and mental stability.

Here’s what you’ll learn in this video:

• How to breakdown and organize your tasks
• How to batch your client correspondence
• How to use batching to your advantage when creating your schedule

It’s important to batch all your tasks so you feel more in control of your daily schedule. By the end of this video you’ll understand why it’s important to batch tasks in your small business and how you can do it effectively.

HERE’S MORE CONTENT FROM LEARN IT – DO IT:

FREE MINI-COURSE “How To Present A Proposal” : https://learnitdoit.teachable.com/p/how-to-present-a-proposal

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Episode Summary

We hear it, I say it, and we all do it – but using personal time is not the way to “get ahead.”

First of all, getting ahead rarely leads to more free time or making more money and secondly, for most of you that terminology of “getting ahead” is hollow.  

Unless you have a strict schedule of work – but most of us just flow with what’s happening.

*NOTE: If you work in certain industries, your business relies on the weekends, which is not what we are talking about.  Maybe your “weekend” is Tuesday/Wednesday, but whatever it is TAKE IT OFF!

TAKE CONTROL OF YOUR SCHEDULE

If you find yourself working all the time it’s because YOU allow that to happen.  You are always setting expectations for your clients. If you are always available, that’s what they’ll expect and then you always need to be available.  If you set boundaries and tell your clients when they can contact you and when they can expect to hear from you, they’ll understand and expect that. The hard truth is, YOU are the one allowing your business to control your schedule and it doesn’t have to be that way.

YOU NEED TIME AWAY FROM YOUR BUSINESS 

-You’ll have more energy

-You’ll come up with great ideas

-You’ll spend time recharging your personal life and friendships

-You’ll resent work-time less when you allow yourself free time

-You’ll remember WHY you work so much

YOUR GOAL SHOULD BE TO CREATE A BETTER LIFE

-The whole reason you’re in business is to live your life!

-Take yourself seriously → this shouldn’t be work vs. life…this is just one big life.

-Weekend work is usually due to an inefficient work week or procrastination, which leads to stress.

STOP ALL CLIENT OR TEAM CORRESPONDENCE DURING ALL NON-WORK HOURS

-We’ve all been guilty of it, but DON’T DO IT…otherwise, you’re self-sabotaging your time and setting the wrong expectations

Quick-Wins

1. Commit to giving yourself time off
2. Create boundaries for yourself and your clients
3. Don’t check emails on your weekend

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Recommended Resources 

-THINGS TO HELP: Set SLEEP mode on your phone, use a scheduler for email correspondence, don’t reply to things during non-work hours.  Your dentist wouldn’t answer the phone at 8pm, neither should you!

The post Quick-Win Episode 4: Stop Working On The Weekend! appeared first on Learn It - Do It.

It’s important to pay attention to the language that we use on a day-to-day basis. In this episode, we zero in on the term “busy” and discuss why it’s not a great thing to say about yourself and your business.  It’s easy to assume that busy is good, but we unpack many reasons why you should remove it from your business vocabulary and how removing it will help your personal and business mindset.

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Episode Summary 

• The term busy is generally used in a negative way.  “I’m too busy and there’s never enough time”. It makes you feel lousy, too, because it comes from a place of lack.
• It’s not a good term to use when you’re networking because it’s a conversation ender.  The term “busy” shares nothing productive about your business.
• People may assume that being “busy” means you’re unavailable, not interested, or that you can’t handle more work.
• Being busy shouldn’t be your goal, making more money while doing less work should be.

Quick-Wins

1. Remove the word “busy” from your vocabulary for at least a week. Instead use description, stories or anecdotes to describe your current situation.
2. Listen for other people saying that they’re “busy”. Pay attention to their body language, what they’re speaking about and just be present with the term.  Also, see how other people react to hearing the term.
3. Remove the goal of being busy and replace it with being efficient.  You can make the same amount of money being busy as you can while being efficient, the main difference is that when you’re efficient you earn a lot more free time and it’s less stressful.

Recommended Resources 

You Are A Badass – https://jensincero.com/

The post Quick-Win Episode 3: Busy Is Bad For Business appeared first on Learn It - Do It.

It’s inevitable that you’re going to have to deal with a situation involving a difficult client.  These situations are always challenging because of the magnitude of personal emotions that are inevitably involved.  And you’ll find, too, that as your business grows you may find some difficult situations arise with past clients that you’ve outgrown.  We talk about our experience handling these difficult situations and shed some light on what you can do to help yourself out when you feel stuck with a bad or wrong client.  

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Episode Summary 

• You can’t provide your best service when you’re working with the wrong people who are being difficult.
• It’s okay to outgrow your clients, just remember that communication is key
• A soft way to let people go is to raise your pricing.
• Don’t get caught up in the emotion of handling the situation.  Remember that this is a business decision and do what’s best for your business.
• Being honest and open is always the best policy when dealing with difficult people.

Quick-Wins

1.  Have an honest talk with your client and don’t let it linger.  Write out what you need to say, be prepared and rip the band-aid.  The sooner you do it, the sooner you can move on.
2.  Give yourself permission to outgrow your clients or pivot your business.  This is your business.
3. Utilize the idea of a third party.  When it’s bigger than just you, your clients may take it more seriously because other people are involved in the process.
4. Avoid bad clients by creating an upfront process that will allow you to find out upfront if they’re not right for you.

The post Quick-Win Episode 2: How to Handle Bad Clients appeared first on Learn It - Do It.

In episode six, we tackle the challenge of growing your business.  We all get to a point where we’re doing well, but we’re looking for ways to get to the next level.  In most cases, we think that getting bigger clients is the only way to make more money but as we uncover in this episode, there are many ways to scale your profits with some minor changes to your process, procedures, and marketing.  As you’ll hear in this episode, Steff and her husband Mike have been offering quality web development services for 7 years, but have been looking for ways to grow their business and make more money. We dive into developing ways for them to better showcase the services and value they provide their clients so that they can make more money and work with quality clients. 

Guest Bio – [From her website] “We are a full-service web design & development company based in New Hampshire, serving all of the United States. We’re known for our fast turnaround, insightful expertise, and exceptional service. Our clients enjoy working one-on-one with a real person – no phone directories, and no lengthy lead times. We’re a developer owned small business, which means that we build and maintain higher quality products for our clients more timely than other web companies. We can also afford to go above and beyond for our clients without needing to nickel and dime.”

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Episode 6 Summary

• Improve the quality of your client not necessarily the size of your client
• How to transition to new pricing with old clients
• Clearing your business plate to make space for the clients you want
• Defining your target audience and niching down
• Thinking about how your ideal audience utilizes your products/services
• Finding your own value and niching down your sales pitch
• Refining your process to increase efficiencies leading to profits
• How to create proposals that give you an option to make more money
• Creating value-added services 
• Providing complete solutions will allow you to make more money
• Creative ideas to maintain client relationships that lead to more work 
• Show that you are a valuable asset to your clients
• How to price yourself and get through money blocks

The Challenge & The Next 3 Steps

Steff and Aurora Tech do a great job providing top-notch service to her clients, but she’s looking for ways to increase her income in order to grow the business in a way that stays consistent with her and her husband’s personal and business goals.

1. Audit your messaging so that you speak to the benefits that you provide.  Speak about the process and experience and less about the technical aspects of web development.
2. Offer multiple options in your proposal process.  Make your top option something that makes you uncomfortable because people will say yes and it’s the only way to gain confidence and grow.
3. Update your monthly maintenance process and mine your current clients for more business. Use your updates to cultivate your relationships with your client base.

Recommended Resources 

Aurora Technologies, LLC

https://goauroratech.com/

The post Episode 6 – How To Make More Money: Bigger Clients or Increased Efficiency? appeared first on Learn It - Do It.

I recently read “How to Be an Imperfectionist: The New Way to Self-Acceptance, Fearless Living, and Freedom from Perfection” by Stephen Guise and I am extremely happy that I did.  I’m always looking to improve the areas in my personal development that I feel are weak and for this instance, in particular, I was looking for ways to improve my habits to maintain personal confidence. On a day to day basis, we’re aboard this crazy roller coaster called life and I’m just looking to make sure I’m wearing my safety belt.

I was drawn to this book because I found that the preview spoke directly to my creative personality.  Personally, I am a planner. I love being prepared in every situation and my mind feverishly rushes through checklists, what-ifs, and worst-case scenarios.  As a business owner and a creative person, I never realized that the pursuit of perfectionism has been what I’ve been hung up on all these years.  

On many occasions, I’ve gone into analysis paralysis, where I’d overthink something to the point where I’d choose to do nothing instead of moving forward.  The mere fact that there might possibly be the tiniest chance of something going awry would lead me to inaction, which would then evolve into guilt that would add to my daily stress. 

As I was trying to make everything perfect to avoid possible embarrassment, I was totally overlooking the life experiences that imperfection teaches us.  Understanding that there’s no true risk in being imperfect [unless you’re in the medical field!] and that the important thing is to just show up and let go of those mental projections, will help you create a much happier and more efficient version of yourself.

I am so happy that I found this book because it teaches you simple, actionable steps to improve your daily habits and headspace.

Who would get a lot out of this book?

If you are a self-proclaimed perfectionist, you NEED to read this book.

If you procrastinate by making sure that you have ideal conditions, an ideal mood, or ideal timing to complete your task, you NEED to read this book.

If you constantly project the outcome of events by listing all the things that will probably go wrong, you NEED to read this book.

If you’re constantly avoiding failure, humiliation, and embarrassment, so you always take the easy way out, you NEED to read this book.

What are our takeaways and how will we apply them?

This book teaches a series of mini habits to help you create actual change in your daily life rather than provide a sense of fleeting motivation.  Here are the takeaways that I’ve already applied to my daily routine.

1. Embrace imperfection.  Doing things wrong is the only way we get better, so the only thing that matters is gaining the experience by doing them.  As soon as you “OK” yourself to be imperfect, you’ll feel a huge sense of relief and allow yourself to get right to business.
2. Stop ruminating. The only way to get over the past is to accept it.  Rumination is a painful form of procrastination where you rehash past events, go through the shoulda, woulda, coulda and end up choosing to relive your nightmares.  Stop replaying old movies in your head and start accepting what has happened and know that each new moment gives you an opportunity to take your life where you want it to go.
3. Implement the concept of binary thinking.  Make your tasks easy to complete by simplifying them to a pass or fail concept.  Instead of getting nervous and procrastinating because you have to give a perfect presentation free of embarrassment that everyone will love, make your goal to simply get up and start talking out loud.  The more you add to the “story” of your task the more you begin to project the outcome which fires up your negative and nervous emotions and stops you in your tracks.  
   1. Another simple example is rather than thinking that in order to go to the gym and get a good workout you have to feel up to it and be motivated. Just make your goal to drive to the gym. That way, you either did it, or you didn’t and it completely bypasses your subjectivity on the matter.
4. Change your language.  Pay attention to the words you say.  In particular, use the term “could” instead of “should.” “Should” always leads to guilt and resentment towards yourself and the task you need to complete. “Could” still gives you the opportunity to do the tasks and keeps your subconscious mind from delivering a guilt trip.
5. Let go of embarrassment.  If you find yourself avoiding doing things because you don’t want to be embarrassed, then you’ll never get to where you want to go.  Embarrassment isn’t a harmful risk and has no unhealthy side effects. It’s 100% temporary and you can actually choose to let it go. Experiences are what help you become more confident and allow you to give less weight to the feeling of embarrassment. Stop seeking approval from the fictitious “everyone” because it’s just causing you to have low self-esteem.  The more you’re able to participate in your life, the more practice you will get and the better you’ll be. If you think about it, everyone who has ever been great was a failure almost 1000x more than they were great. Dreaming big doesn’t always require aiming big. Aim at what’s in front of you to make it attainable and take aim often.
6. Flip the switch on motivation.  Our culture is constantly throwing out ways to get us motivated to take action.  There are books, seminars, and coaches all dedicated to helping us get enough motivational feelings to take ourselves out of the rut we are in and spring us into action.  The trouble with this model is that it won’t work all of the time. Sometimes we just don’t feel up to it. When you aren’t feeling creative or you are in a bad mood, climbing up that hill to motivate yourself to get stuff done is extremely daunting and let’s face it, unlikely.  If you flip the switch and decide to stop waiting for or trying to build motivation, and instead just start by taking action, you’ll find that action actually creates motivation MUCH quicker!

GET THE BOOK

How to Be an Imperfectionist: The New Way to Self-Acceptance, Fearless Living, and Freedom from Perfectionism

AUTHOR WEBSITE: www.stephenguise.com

The post Book Review: “How to Be an Imperfectionist: The New Way to Self-Acceptance, Fearless Living, and Freedom from Perfection” appeared first on Learn It - Do It.

In episode five, we tackle the challenge of how to stand out in a saturated market.  The issue begins to arise when we spend too much time paying attention to what our competition is doing and not enough time focusing on ourselves and our unique differentiators.  Although you may offer the same products or services as other businesses, you can stand apart based on your own unique qualities, experiences, and expertise. As you’ll hear in this episode, Dawn is an experienced Realtor who is looking to provide value to people who are just beginning their house buying journey so that she can cement herself as the local trusted expert who is dedicated to providing a top-quality service.

Guest Bio – [From her website] “I have had the privilege of assisting people in buying and selling homes for over 14 years. As a dedicated mother, wife, daughter, and friend, I have learned that multitasking, balance, and negotiation keep me at the top of my game in all aspects of my life. I have built my business on trust, integrity, and always putting my clients’ interests first. From first time buyers to downsizing sellers, I am always working hard to make their dreams come true.”

Host Bio –  Rhi and Pete [Rhi-Pete – now you’ll remember] are a wife and husband team who have been in business together for over a decade.  They run a creative media agency [Do Something Different Media] that provides strategy and consulting, video production, website development, photography, graphic design, and content writing for small businesses.  

Episode 5 Summary

• Understanding triggers that will make you more memorable 
• Brainstorming your service differentiators
• Niching down your audience 
• Breaking down audience buying habits
• How to use your experience to your advantage
• How to use Facetime or video for client communication
• Brainstorming custom content
• Using Meet Up to create in-person groups
• Breaking down your ideal client experience
• Using stories and visual descriptions to make yourself more memorable
• Developing your brand voice and branding yourself 

The Challenge & The Next 3 Steps

Dawn does a great job providing top-notch service to her clients, but she’s looking for ways to connect to buyers earlier in the buying process so that she can provide education and insight to her clients earlier on to ensure a more successful process. 

1. Use video to send responses to digital messages from potential new clients so that you can stand out among all other agents.
2. Niche down your audience and outline where they spend time digitally and physically
   1. Be as precise and specific as possible
   2. Outline a few profiles so that your messaging can speak specifically to them
   3. What experiences have you had that make you unique and different and how can you use that to relate to a niche audience?
3. Create a content strategy to get people into your sales funnel much earlier
   1. Write out your content for the month at one time so you don’t get burnt out
   2. Use messaging and topics that your niche markets would be interested in

Recommended Resources 

Dawn at Coldwell Banker Classic Realty

Dawn on Zillow

Pat Flynn – Smart Passive Income

MeetUp.com

The post Episode 5 – How to Stand Out From Your Competition & Show Your Value appeared first on Learn It - Do It.

Let’s Define Social Media

By now most of us are accustomed to using social media (at least personally) and we know that it seems important to be on there in some capacity.  We see it everywhere, we hear about it, read about it, and we certainly know that it’s here to stay, but almost all of us have zero ideas on what to do or even where to start.  

These are all frequent questions that we are asked during consulting meetings:

• Should I get a Facebook Page? 
• What about Twitter? 
• How do I get immediate business from Instagram? 
• I set up some accounts but that’s basically it. Now what? 
• Should I have a Linkedin because it’s about business?

Before we get into any of this, I want you to understand a realistic perspective that you should have about social media and what it can do for you as a self-employed business owner. 

What Social Media is.

It’s a tool that is used to engage with people. 

That’s it. Think of this as a tool and only a tool. 

It creates top of mind awareness among your customer base.  

Word of mouth referrals happen because of top of mind awareness.  When the timing is right for someone to need your product or service, they will probably talk to someone about how they are looking for “X Product/Service.”  Your followers will be more likely to refer you and your business because they are seeing your regularly posted content, which allows them to recall who you are, what you offer, and why you’d be a good solution for their friend in need.  It’s all about “Top of Mind Awareness.” If you and your business are at the top of their mind, they are MUCH more likely to refer/hire you.

For Example – You own a chiropractic business.  Your patient Jody loves your service and follows you on your social accounts.  You post about your practice and general body health regularly. Jody has a friend Taryn who was mentioning over a luncheon that her sciatic nerve has been bothering her and she needs to find someone to do some bodywork on her.  Jody will most certainly recommend you and your services and she’ll remember to do so because you were at the top of her mind.

It is a resource of information for prospective customers. 

When people go to look up a company, brand, product or service they usually type it into google and look for RELEVANT and RECENT information.  This is incredibly important to understand. You’re creating your own database for your brand. You get the opportunity to educate your clients about who you are, why you do what you do, why they’d want to work with you, and what overall solutions you can provide them. People like to use social feeds to see how legitimate a brand seems before reaching out.

It creates a brand voice and a perceived brand value.

Your brand voice is what will turn casual followers into fans.  People want to be educated and entertained and you get to choose how you present yourself via your messaging.  Perceived brand value comes when people believe something is valuable based on the way that it’s presented and understood.  We all know that a pair of gas station sunglasses cost $5 and we’re totally okay with the fact that a pair of Rayban Sunglasses can cost upwards of $200.  That’s brand value and it begins when people assume value and are 100% excited to be a customer.

It helps create brand fans and convert them into customers.

This is your chance to build a relationship with your customers and fan base through conversations.  The more you engage with your audience, the more meaningful of a relationship you create with them. When your audience becomes champions for your brand, you’ll certainly begin to see a lot of word of mouth (WOM) referrals and repeat business.

What Social Media is not.

It is not a gauge of your success

Do not use followers or likes as a business thermometer. We’ve seen it hundreds of times where our clients will wonder what they’re doing wrong in their business because they’re not amassing followers like they thought they would.  The internet is a busy place and it takes a lot of time and money to grow a social account. On the plus side, there are a lot of people there too, so be sure to regularly post valuable content and you’ll start to see followers convert to customers over time.

It is not the be-all-end-all of your business

Do not put all of your stock into social platforms.  You do not own your accounts and you can’t control what happens to algorithm changes, ad revenues, etc. A lot of people think that likes, followers, fans, and re-tweets are a measure of success and that is simply not true.  So much of these “metrics” are meaningless and the statistics hold no weight for your business. It’s much better to have meaningful conversations with a smaller number of followers than to have an inflated following of random people with little to no engagement.

It is not an immediate ROI

It takes a lot, I mean A LOT, of time and energy to successfully build and run a social account.  It will be extremely beneficial and valuable to your business, but not immediately. Again, initially, we’re looking for the top of mind awareness among our followers and we’re posting as an informational resource for prospective followers to read up on you and your brand.

It’s not worth stressing or obsessing over

Just know that you should be posting regularly and don’t worry about likes, engagements, stats or metrics.  To be clear, we’re not looking to post our valued content into the void of the internet for no one to see it.  You should be posting once a day or once every other day in order to keep your brand current and relevant. Regardless, it’s important to not beat yourself up about a lack of engagement or viewership on what you post.  Just focus on the goals and keep sharing valuable content for those that do see it…it will all work itself out over time.

Mindset

We often lose sight of why we’re on these social platforms in the first place.  The endgame with social media is to create more customers. That’s it. 

The problem that arises is that our ego takes over and we begin to seek external validation.  While doing this we begin to compare ourselves to everyone else, and it’s really easy to fall into the trap of envy and comparison. Likes and follows are not a metric that should be driving your business strategy.  Genuine conversations in comments or groups, email subscribers, and direct messages are how you can get the most “ROI” from social platforms.  

Unless you are a 100% Social Media brand and putting in 100% effort daily, it’s not worth the constant let down, especially while you’re in grow-mode.

That said, it is extremely important to have a social media strategy.  If you do not plan your content, implement a content creation strategy and distribution workflow, you WILL get BURNT OUT VERY QUICKLY!  If you think that you just need to sit down each day and write a quick post, I’m here to tell you that it’s much harder and more time-consuming than that.  You should be able to write out a month’s worth of content in one writing session and then use a scheduler to ensure that you’re not chasing your tail each day trying to keep up with your daily posts.

Even if you don’t have many followers at the beginning, it’s easy to overlook the people who are constantly interacting with you.  Don’t write them off, they are actually the people that matter the most. Each person that is a fan of your business is connected to at least 200 people.  Just remember that there is value in each and every person who supports your business. Stop worrying about who isn’t there yet and nurture those who show support.

The moral of the story.

Understand that this is a long game of creating a brand voice, brand value, and loyal fans of your brand.  Having an active social media account does matter in today’s landscape, but it should supplement what you’re doing offline and you shouldn’t get caught up in chasing likes or getting let down when your accounts don’t grow as fast as you thought they would. Keep yourself focused on providing value and getting new customers, both online and offline, and you’ll begin to see your business grow to new heights.

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